FAQs

  • Holiday
  • 1. I placed an order, but it still hasn't shipped out. What's going on?
    As you may have noticed, we've experienced a spike in demand that coincided with the start of the holiday shopping season. About 30% of orders have been impacted by 2-3 weeks. Given that bestplussize.com manufactures our items in small batches to match demand (a process much better for the environment!), and thus we rarely stock much inventory, we’re working on ramping up both production as well as fulfillment — in order to get you your order as fast as we can, both now and in the future.
  • 2. I have only received part of my order. Why?
    Most likely, our fulfillment team chose to ship out your items in separate packages. In most cases, this choice was made in order to have you receive items faster, as they’re ready. At other times, especially if the order is large, we process separate shipments to ensure that everything reaches you as safely and quickly as possible.
  • 3. Why am I not receiving email replies from you?
    Please check your spam inbox! We currently respond to every message within 24 hours. To ensure that you are receiving all follow-up responses, as well as regular updates on your order status, we strongly suggest you whitelist this email address: support@bestplussize.com. During this holiday period, not only will we be sending regular updates via email, but our Customer Support teams reply from these two addresses, and we’d hate for you to miss their message!
  • How can I report a potentially fraudulent website to bestplussize?
  • We take fraudulent websites very seriously and are committed to protecting our customers. If you encounter a suspicious website, please report it immediately by contacting: support@bestplussize.com (for US and global customers).Our team will promptly investigate and take appropriate action to safeguard our customers.
    • How can I report a potentially fraudulent website to bestplussize?
  • You can purchase authentic bestplussize products from our official website, bestplussize.com, as well as our authorized regional sites: bestplussize.com. These are the only official websites for genuine bestplussize items. You can also shop conveniently through the bestplussize app.
    • Oh no! I think I've been scammed by a fraudulent website impersonating bestplussize. What can I do?
  • If you have already made a purchase from a fraudulent website, we recommend taking the following steps to recover your funds: Contact your bank or credit card company and request a chargeback for the transaction. Provide evidence that you did not receive the product or service you paid for. If you paid using PayPal, file a dispute through their resolution center.
  • Report the fraudulent website to us immediately.
    • How can I protect myself from future scams?
  • You should always triple-check the sites you shop on by looking for credentials like contact information, customer service details, press links, and an "About Us" page. With us, the easiest way to triple-check is to confirm that you’re on our official website before you click “pay now” at checkout. It's a crazy world out there! Please use your best judgment.
    • How can I verify if an email from bestplussize is genuine?
  • To ensure that an email is truly from bestplussize, always check the sender’s email domain. All official bestplussize communications come from email addresses ending with @bestplussize. If you receive an email from Gmail, Yahoo, or any other non-official domain claiming to be bestplussize, do not click on any links or share personal information. When in doubt, forward the email to our official customer service team for verification. Staying vigilant helps protect your account and purchases.
    • How can I track my order?
  • To track your package, Kindly follow one of the below methods:
  • 1. You can check the order status in your account by going to ->My orders in your bestplussize.com account. Steps: Log in to your bestplussize.com account and click "My Orders" to enter the "My orders" page and then you can click on "Track" to track your order.
  • 2. When your order is placed and shipped, you will receive an email including the order information/details link. If you can't find the confirmation emails in your inbox, there's a good chance it may be in your spam or junk mail folder.
  • 3. You can track the order status by going to our tracking page here: Track My Order Steps: enter your email address (you used when placing this order) and the order number, and click on Track.
    • Why am I not receiving replies to my emails?
  • After we receive your email, we will get back to you with a (human) response as soon as possible, and this should take no longer than 24 - 48 hours. If you still didn't receive our email after 48 hours, we suggest you to:
  • 1. Please check your spam/junk folder as the email may be there.
  • 2. Please whitelist our email address.
  • 3. We are also available on social media:
    • How can I whitelist an email address?
  • The most common ways to whitelist an email address is by adding it to the address book, white list or safe list in the email application. However, there is no standard method and it might differ from application to application. If you do not find such an option, you will need to contact the support team of your email application and they’ll surely be able to help you with this. We hope these hints will help you whitelist our email address in your email application, so you can see our messages in your inbox directly!
    • Can I use a Visa gift card on your site?
  • As long as the Visa card hasn't been region-locked by the original issuer, you should be able to apply the funds on our website. If the original issuer has region-locked the card - for example, tied it to usage in the United States - then unfortunately you will find that your funds do not work on our site, as site domain was registered in Hong Kong.
    • Does your website support payments in other currencies from different countries?
  • No, our payment system only accepts transactions in US dollars ($), therefore any payment made in other currencies will be automatically converted to US dollars at the current exchange rate.
RETURN POLICY
  • We hope you love your purchase but if you don't, we've made the return process easier now to allow for a hassle-free online shopping experience! When can I make a return?
  • If something doesn't work out with your purchase, you have 30 days from the date of receiving item(s) to make a return by using our interactive returns process to create and print a prepaid return label.
    • How can I make a return?
  • STEP 1: Identify items and create a mailing label by using our interactive returns process to create and print a prepaid return label. Click here to start your return process.
  • STEP 2: Prepare your package.
  • A. Pack your return securely, make sure to place the items in the original internal packaging.
  • B. Affix your shipping label to the package making sure no other tracking labels are showing.
  • STEP 3: Ship it When your package is ready, drop it off at your nearest post location.
  • What happens next?
  • We will process your refund within 5 business days after we receive your return and refunds will be issued to the original method of payment. You'll receive an email to confirm once the return has been completed.
    • Will I Be Charged a Return Shipping Fee?
  • Return shipping fees will be deducted from your refund based on the return method and number of items:
  • U.S. : 1 to 3 items: $5.99. More than 3 items: $5.99 + $2 per additional item beyond the first 3. Other Return Methods (e.g., USPS) Flat fee: $7.99 per return.
  • Canada:Flat fee: US$6.99 per return.
  • Other Countries:Contact our customer service; we will reach out after you initiate a return.
  • Important Notes:
  • 1. Use the provided return label/code for proper processing. Returns sent through other methods won't be eligible for return shipping fee refunds.
  • 2. For multiple items from the same order, send them together to minimize return fees.
    • Which items are eligible to be returned?
  • 1. We will accept returns in their original condition within 30 days of delivery, except for any products labeled on the site as non-returnable.
  • 2. All returned products must be unworn, unwashed, and in their original condition with product tags and hygiene liners attached.
  • 3. For instance, Bodysuits, Lingerie Jewelry, and accessories (with the exception of scarves, bags, and hats) are not returnable.
    • Can swimwear be returned? what is your swim items return policy?
  • Our swimwear comes with a removable hygiene liner to ensure your safety. Due to sanitary reasons, we will only accept a return if the hygiene liner is still attached. Please try on your bestplussize.com swim items over your underwear without removing the hygiene liner.
    • Can I still return items if they are worn, or damaged?
    We do not accept worn or damaged items that are missing the original tags.
    Note：
  • 1. You can only return items that are unworn, unwashed, and undamaged, with the original tags/packaging attached.
  • 2. The following items cannot be returned or exchanged: bodysuits, lingerie, jewelry, and accessories (except scarves, bags, and hats).
  • Important Note:
  • 1. Please do not send your item(s) to the sender's address listed on your package. This is not the return address and will delay the processing of your return & refund.
  • 2. Please make sure you have not included non-bestplussize.com item(s) by accident in your return package. We will not be responsible for sending those items back to you.
    • When will I receive the refund after returning?
  • We will process your refund within 5 business days after we receive your return and refunds will be issued to the original method of payment. You'll receive an email to confirm once the return has been completed. The estimated time for the refund to appear in your account is based on the payment method you used. The expected processing times are shown below. Credit card refund --- it may take up to 7-14 working days to show in your account. PayPal refund --- it may take up to 72 hours to show in your PayPal account.
  • Important Note:
  • The original shipping fee, if any, is non-refundable.
SHIPPING
  • Where do you ship to?
  • Currently our shipping to United States,United Kingdom,Canada,Australia ,Germany ,France ,Italy ,Spain , Ireland and Netherlands. Furthermore Express Shipping is not available for P.O. Boxes and APO/FPO addresses.For more information, please proceed to our Shipping Info.
  • When will my order arrive?
  • Our shipping time frame:
  • The shipping time depends on the country/region as outlined in the chart below:
  • US 7-14（Standard Shipping Time / Days） | 2-3 (Express Shipping Time / Days)
  • UK 7-11（Standard Shipping Time / Days） | 3-5 (Express Shipping Time / Days)
  • Canada 12-16（Standard Shipping Time / Days） | 3-5 (Express Shipping Time / Days)
  • Please consider that the shipping time does not include processing time.
  • Note:
  • 1. Delivery may be delayed due to force majeure events, such as natural disasters, bad weather, and any other events beyond our direct control, such as customs issues.
  • 2. Processing time 1-3 Days: The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.
  • Tips: For preorder items, please refer to the estimated date provided on the product page. And it is not recommended to choose express shipping for preorder. 3. Shipping time: The time for your item(s) to travel from our warehouse to your destination. 4. The time limitation to deal with customer's shipping issue is 3 months from the date of placing the order.
  • How to track my order?
  • To track your package, Kindly follow one of the below methods:
  • 1. You can check the order status in your account by going to ->My orders in your bestplussize.com account.
  • Steps: Log in to your bestplussize.com account and click "My Orders" to enter the "My orders" page and then you can click on "Track" to track your order.
  • 2. When your order is placed and shipped, you will receive an email including the order information/details link. If you can't find the confirmation emails in your inbox, there's a good chance it may be in your spam or junk mail folder.
  • 3. You can track the order status by going to our tracking page here: Track My Order
  • Steps: enter your email address (you used when placing this order) and the order number, and click on Track.
  • What should I do if the tracking is stuck?
  • Tracking updates can be delayed when the parcel is:
  • 1. In long distance international shipping, updating parcel tracking details usually take 30%-70% of the estimated shipping time.
  • 2. Going through local customs clearance procedures.
  • 3. At the post office sorting center.
  • 4. Held up by uncontrollable factors, such as bad weather, postal backlog, shipping restriction caused by the Pandemic etc.
  • Please be assured that a delayed update on the tracking of your order does not usually affect its delivery time.
  • If the tracking is stuck for more than 7 days, please contact us and we'll offer you a satisfactory solution.
  • What should I do if tracking shows "Shipment on hold"/ "Delivery attempted"/ " recipient not home"/"undelivered"/ "pick up"?
  • Please confirm your shipping address information listed on the confirmation letter in case of a wrong delivery. If the address information is correct, we request you to contact logistics company first as this is the most efficient way to locate your parcel and arrange re-delivery.
  • Why my order shows delivered but I don't receive it?
  • Below are some steps and suggestions on how you can solve this issue:>
    - Check if the shipping address of your order is correct;
    - Check your mailbox or ask your neighbors whether they have received the parcel on your behalf.
    - Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
    - If you still haven't received the item in 3 business days please let us know by Email.
  • What should I do if the tracking shows 'Return to shipper'?
  • Usually when delivery attempt failed due to address issue/ receipient not at home/ phone number unavailable, the courier will return the parcel to the overseas warehouse.
  • Once the situation happens, please contact us and we'll offer you a refund or reshipment.
Account
  • Unable to Login or reset your password?
  • If you're having trouble logging in to your bestplussize.com account, try these tips:
  • 1. Try to reset your password or to login to your account using the new password via an incognito window.Or, you can use your usual browser but to clear the browser's cookies and cache.
  • 2. You can also try another browser. For example, if you're using Safari, you can try using Chrome or Firefox.
  • 3. You can also try to use another device, such as your mobile or a tablet.
  • 4. Try to click on the Login Account Icon in the upper right corner to see if you can log in from there.
  • 5. Try again after a few hours.
  • If the above steps still don't work, please feel free to contact our support team to check for you, preferably with some screenshots. We're here for you.
  • How to subscribe or unsubscribe bestplussize.com Newsletters?
  • 1. To subscribe: subscribe to our FREE Newsletters to get special offers, free giveaways, and once-in-a-lifetime deals by following the step below:
  • * Bestplussize footer section contains the subscribe form, please add your email and click on Subscribe.
  • 2. To unsubscribe or to manage your preferences, follow the steps below:
  • * There is an Unsubscribe or Manage Your Preferences hypertext link at the bottom of each promotional email sent by bestplussize.com.
  • * Apply for unsubscription or manage your preferences through that link.
  • Where can I change my login password？
  • To regain access to your account, please reset the password from here:
  • 1. Click on forgot password on login page.
  • 2. Please enter your registered email address and access code.
  • 3. You will receive an email on your registered email address to reset the password. This link would be valid for 1 hour.
  • 4. Please check junk/spam folder if you don’t find the email in inbox.
  • 5. Once the password is reset, please login again using the new password.
  • If you still have any questions, please feel free to contact us.
  • What can I do when I have problems logging in to my account？
  • If you forget your password, you can reset your password on the login page by clicking "Forgot password?". If you need more help, please do not hesitate to contact us.
Payments
  • Are my credit/debit card details secure?
  • Yes, your security is our top priority. We use SSL encryption and Shopify Payments, which is PCI DSS compliant, to ensure your payment information is processed safely.
  • Why do I see a different amount on my bank statement than what was displayed at checkout?
  • Please note: All transactions on our store are processed in US Dollars (USD). The final charge on your statement may vary due to exchange rate fluctuations or currency conversion fees applied by your bank or payment provider. Both payments and refunds are processed in USD, so the billed amount may differ based on your bank's exchange rate at the time of the transaction.
  • Why am I seeing multiple charges or pending transactions on my account?
  • Multiple charges or pending transactions are typically due to a process called "pre-authorization" by your bank or payment provider. This is a temporary hold placed on your funds to verify the payment method. These pending charges are not actual payments and will not result in double charges. Once your payment is successfully processed, the hold will be released. If the transaction is canceled, the hold will also be removed. If you have concerns, please contact your bank for more details.
Ordering
  • What payment method do you accept?
  • Currently we accept Paypal, Visa, Mastercard, American Express, Shop Pay, Apple Pay and Google Pay.
  • How to place an order?
  • To place your first order, you can follow the bellow instructions:
  • 1. Login.
  • 2. Choose the product you like and select the color, size and quantity, then "add to CART".
  • 3. After you have added all the items you want, click “Checkout”.
  • 4. If you have a coupon, enter the code and click “Apply.
  • 5. Add your Contact information and Shipping address.
  • 6. Click on Continue to shipping and Select the Shipping method you prefer.
  • 7. Click on Continue to payment choose payment method, and Select the Billing address.
  • 8. Click on Pay now.
  • Why is there a sales and shipping tax on my order?
  • To comply with U.S. tax regulations, we collect applicable sales and shipping taxes, which we then remit to the government. These charges are based on local tax policies.
  • What size should I order?
  • We have different size charts on every product's page for your reference. All products are true to size. It is highly suggested you measure your own dimensions (e.g. bust, waist, hip) and compare with our size charts before ordering. If you have any questions about specific measurements please contact us so we can make sure you're satisfied with your decision.
  • Can I make changes to my order?
  • Sure thing! We're always ready to help.
  • For changing order infomation:
  • Order not shipped: please contact us and inform us as to what information you want to change into. By the time we receive your request and the order has not yet been shipped, we'll proceed with it immediately.
  • Order shipped: Unfortunately we're unable to change any order information for you under this circumstance.
  • For cancelling order:
  • Order not shipped: please contact us and inform us of your request. By the time we receive your request and the order has not yet been shipped, we'll proceed with it immediately.
  • Order shipped: In this case please reach us as soon as possible and we'll try to stop the ongoing shipment. Succeeded your request of cancel order will be furfilled, otherwise the shipment will continue. You can contact us and raise another request of cancel order when you receive the package.
  • What does a pre-order mean?
  • A pre-order is an order placed for an item that hasn't been released or is not currently in stock. They're shipped to the customer once available. Pre-orders act as a kind of reservation that guarantees customer access to it at its earliest possible availability. You can check the estimated shipping date for preorder items on the Product Page, and it is not recommended to choose express shipping for preorders.
  • Can I get the in-stock items in my order shipped first if I also have pre-ordered items?
  • Sure! If you want the available items shipped first, let our customer service know, and they can split your order. Remember, there might be an extra shipping cost for the split delivery. Our goal is to ensure you receive your items promptly, and we're here to assist you every step of the way.
    • Why was my order canceled and my payment refunded?
  • Below please find some of the most common reasons for this type of situation:
  • - There is an issue with your shipping address. We have tried to contact you but have not received your response within a reasonable period of time. For this reason, we may have canceled your order.
  • - One or more of the products contained in your order were out of stock. If we do not receive a response from you within 3 days after contacting you for the first time, we will cancel the order/item and refund you.
    • Will I receive a tax refund if I cancel or return my order?
  • Absolutely. If your order is canceled or fully returned, any sales and shipping taxes collected will be refunded to you.